Last updated November 12, 2026

Privacy at Posy

Posy answers California child care compliance questions for the programs that use it. This page says what we keep, why, who helps us run Posy, and when we delete things.

What we keep

• Your account: your work email, your name if you give it, the organization you belong to, your role there, and the programs you work in.
• Your questions and Posy’s answers, as chats you can come back to, with any feedback you leave on an answer.
• Sign-in records: when you signed in and the browser you used, so you can see your devices in Settings and sign them out.
• Usage: how many questions your organization asks and what each one cost us to answer. It is used for billing and capacity, never to read anyone’s questions.
• A history of changes to your organization: who invited, removed or changed whom, and every change to your programs.
• From this website: what you send us through the early access form or when you book a demo.

Please don’t tell Posy about a child or family

Posy answers questions about regulations and guidance. It doesn’t need, and can’t help with, information about a specific child, family or staff member. Before a question leaves our server, Posy removes names, Social Security numbers and phone numbers it finds, but that is a safety net, not a guarantee. Ask about the situation, not the person.

Who can see your chats

Your chats are yours. Other people in your organization, including its admins, can’t read them. Posy staff don’t read chats. When you mark an answer “Something’s wrong”, staff see that question and answer and the name of your organization, but not who you are, so we can fix the answer.

Who helps us run Posy

We share only what each one needs to do its job, and we don’t sell your information or show you ads.

• Anthropic writes and checks answers. It receives your question, with names and numbers removed, and the passages of regulation Posy found for it.
• OpenAI turns your question into a search, to find the right passages. It receives the question, with names and numbers removed.
• Resend sends our emails, such as your sign-in codes and invitations.
• Our hosting provider runs the servers and database Posy lives on, in the United States.
• Google holds our team’s email and the calendar for booked demos.

When we delete things

• A chat is deleted a year after its last question. Asking in it again keeps it. In the last 30 days the chat list shows the date it will go.
• An answer reported as wrong is kept with its question after the chat is deleted, without anything that says who asked, so we can keep improving Posy.
• The history of changes to your organization is kept for three years.
• Sign-in emails and ended sign-ins are deleted after a month.
• If your organization stops using Posy, its chats are deleted within 30 days of its account being closed.
• If you leave your organization, you’re signed out at once. Your past chats stay with the organization’s account until they are deleted on the schedule above, and nobody else can read them.

Cookies

Posy uses one cookie to keep you signed in. There is no advertising or tracking cookie, and no analytics on this site. The installed app keeps a copy of its own screens on your device so it opens quickly; it doesn’t keep your questions or answers there.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, including your chats. California residents have these rights under the California Consumer Privacy Act, and we offer them to everyone. Email [email protected] from the address you sign in with, and we’ll answer within 30 days. Your organization’s admin can also remove you from it at any time.

Changes

If we change how we handle your information, we’ll update this page and the date at the top. If the change is significant, we’ll tell your organization’s admins by email first.

Questions

Write to [email protected].